Code of Conduct

The WASPA Code of Conduct was formally adopted by WASPA on 30 June 2005, and has been revised several times since then.

An HTML version of the latest Code is accessible via the link on the side menu, or here. There is also a PDF version of the latest Code available for download here

The Code archive contains copies of all previous versions of the Code, as well as an annotated edition of the current Code, and a copy of the current Code with recent changes highlighted.

If you wish to lodge a complaint with WASPA in response to a breach of the Code, please use the online complaints form.

You can also access a list of recent and previous complaint reports or search the report archives

Handling time for complaints

Please note that the WASPA complaints secretariat attends to all complaints lodged via this web site as soon as possible, but owing to large volumes of complaints and queries at certain times of each month, we cannot guarantee a specific turn-around time in providing you with an answer to your complaint or query.

Note additionally that because of large volumes, any complaints, queries and unsubscribe requests for unwanted commercial SMSs or subscription service billings lodged through any of the South African Mobile Network Operators may take a little longer than usual to respond to.

To follow up with your complaint or query, please contact the WASPA complaints secretariat on complaints AT waspa.org.za, quoting the reference number if you were provided with one.