| Complaint Number: | 7197 |
| Date Last Updated: | 2010-02-03 |
| Date Lodged: | 2009-07-29 |
| WASPA Member: | MobileToe/Integrat |
| Service Description: | Subscription service |
| Source of Complaint: | WASPA Monitor |
| Adjudicator Report: | [PDF] |
| Adjudication Result: | Complaint upheld |
| Date Report Published: | 2010-02-03 |
| Code Version: | 7.4 |
| Code Clauses Referenced: | 3.1.1, 3.1.2, 4.1.2, 6.1.1, 6.2.4, 6.2.5, 11.1.1, 11.1.2, 11.1.5, 11.1.8 |
| Ad Rules Version: | 2.3 |
| Ad Rules Clauses Referenced: | 9.2.1.1 |
| Suspended Fines: | R75,000.00 |
| Suspended Until: | 2010-05-03 |
| Other Sanctions: | Requirement to stop promotion of service Requirement to refund all customers Requirement to notify all subscribers that they can claim a refund |
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Wireless Application Service Providers' Association | Contact WASPA Complaints line: +27.11.476.7710 Fax: 086.606.2016 |
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