Complaint Number:5081
Date Last Updated:2009-03-26
Date Lodged:2008-10-28
WASPA Member:mBill/Sybase 365
Service Description:Competition/subscription service
Source of Complaint:WASPA Monitor
Adjudicator Report:[PDF]
Adjudication Result:Complaint upheld
Date Report Published:2009-03-26
Code Version:6.2
Code Clauses Referenced:3.3.1, 3.3.2, 9.1.1, 9.1.2, 9.1.4, 9.3.1, 11.1.2
Other Sanctions:Requirement to terminate competition and removed advertising
Requirement to deactivate entry mechanism
Requirement to place notices
Requirement to stop all billing
Requirement to offer customers a refund
Requirement to terminate services

Return to list of complaints